Front of House Extroardinaire - No 1 Advertising Agency! £27k

A unique opportunity exists for a professional Head Receptionist to join London's most high profile and creative Advertising Agency with a gorgeous client list and a uniquely cool culture!
This role is to be responsible for the day to day Client experience and operations of the Front of House Department and public spaces. You will be a dynamic and visible presence within the Agency, providing an outstanding level of client service, representing the organisation's core values, embodying their exemplary levels of Service Standards and being a true ambassador.
You will be responsible for client service standards within Front of House and champion it throughout! You'll manage the client experience team, organise staff rotas, ensure art portfolios are coordinated in and out and manage the reception and meeting room areas. You will work closely with the Operations team to roll out initiatives and project manage special events from a client experience perspective.
You will have several years experience managing reception and supervising teams in an environment where you have helped devise and implement dynamic client service initiatives to constantly make the experience slick and impressive. You will have inspiration and initiative by the bucket load and have fantastic experience in managing and motivating diverse teams of people and a strong background in operational excellence. You'll ideally have a background in media. You'll have a good working knowledge of MS Office with strong organisational skills and a positive, dynamic personality. You will be utterly charming, with a confidence, sophistication and polish to perfectly transform the service standards into an outstanding cultural reality.

Send your CV to Jo jo@hattyblue.co.uk